Returns, Refunds & Cancellations

All sales are final and exchanges are not accepted, subject to applicable law. Report shipping damage, a defective or incorrect item, or a missing item within 48 hours of delivery with clear photos and a continuous unboxing video showing the unopened package, shipping label, and item condition.

Order cancellations

Cancellation requests must be made within 24 hours of order placement. After that window, cancellation requests are not accepted where applicable law permits. Email hello@luxemia.shop immediately with your order number.